TERMS & CONDITIONS

Please read the following Terms and Conditions carefully before proceeding with your booking. These Terms and Conditions are subject to change without notice, from time to time in our sole discretion. Vamos Spanish will endeavor to communicate the most updated Terms and Conditions to our students when changes occur.

1. Definitions

'Vamos Academy' or ‘the school’ shall mean Vamos Spanish Academy. 'You’ or ‘student’ shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. 'Force Majeure' shall mean any event outside Vamos Spanish Academy's control, including but not limited to war and civil strife etc., which prevents the prompt performance of its obligations.

2. General Information

General information included in the website (www.vamospanish.com) is for help and guidance, hereafter called 'the website'. The contract incorporating these conditions shall be governed by Argentine law and any matters arising out of it shall be subject to the jurisdiction of the Courts of Argentina, Ciudad Autonoma de Buenos Aires.

3. Spanish Courses

3.1 Course Structure

Regular group classes last for 4 hours daily, including a 20-minute break. On the first day, class duration may be slightly reduced due to placement testing and/or oral interviews. Students must submit their completed Placement Test to Vamos Academy at least one week before the course start date. Vamos Academy is not liable for missed classes or incorrect level placements resulting from late submission of the Placement Test. No refunds will be provided for classes missed due to testing.

3.2 Group Class Minimums

The minimum number of students required to start a group class is two. In cases where a student is the only one at their level, Vamos Academy will offer private classes of equal value, which will be treated as a group class for planning and administration purposes. If another student at the same level enrolls, the class will resume the regular 4-hour daily schedule.

3.3 Rescheduling Policy

Group classes cannot be rescheduled once they have commenced.

3.4 Absences and Refunds

No refunds or rescheduling will be provided for missed group classes due to absences, including but not limited to illness or travel, regardless of prior notice.

3.5 Private Classes

Private classes require at least 24 business hours for scheduling or rescheduling. See point 13.3 for additional information.

3.6 High Volume Adjustments

Vamos Academy reserves the right to introduce afternoon group classes during high enrollment periods. Students will be notified of these options, but Vamos Academy will ultimately determine student schedules.

When taking online classes, it is the student's responsibility to make sure he/she has all the necessary technical and non-technical requirements ready, including but not limited to a reliable internet connection, a computer with audio and video capabilities in good working condition, the correct browser installed, and a learning space with minimal noise and interruptions etc. Vamos Spanish is not liable to compensate for any loss of class times due to any technical or non-technical issues incurred on the student's side.

4. No Show and Late Arrival Policy

4.1 Punctuality Expectations for All Class Types

Classes, including group, online, and individual sessions, begin and end as scheduled by Vamos Academy. Students who arrive late will not receive refunds or rescheduling options for the missed class time.

4.2 No Show Consequences for Group and Individual Classes

If a student fails to attend their scheduled group or individual class, whether in-person or online, Vamos Academy reserves the right to release the teacher after a 30-minute waiting period, unless prior notice of late arrival has been provided. Once the teacher is released, the class will be considered cancelled, with no rescheduling or refunds offered.

4.3 Online Group Class No Show and Late Arrival

For online group classes, if a student is late or does not attend the class, the class will proceed as scheduled without any adjustment for the absent student. No refunds or rescheduling options will be provided for missed class time.

5.1 Adjustments for Public Holidays

Vamos Academy is closed on public holidays, and no classes are held on those days. For weeks with national holidays, group classes will be extended by one hour on the remaining days, running from 9 AM to 2 PM. Private classes will be rescheduled based on Vamos Academy's availability.

5.2 Unanticipated Public Holidays

The Argentine government may create and announce new public holidays during the year with little or no notice. While Vamos Academy will make every effort to inform students of such holidays, students are responsible for researching and staying informed about public holidays in Argentina when planning their travel.

5.3 International Public Holidays

For students participating in online classes or attending Vamos Academy locations outside Argentina, it is important to be aware of public holidays in the student's country of residence or the Vamos Academy location. Class adjustments and rescheduling due to public holidays will follow the same guidelines as described in sections 5.1 and 5.2.

6. Accommodation

6.1 Minimum Booking and Refund Policy

The minimum booking for accommodations is one week (7 nights). Extra nights beyond the one-week unit will be calculated separately. No refunds will be provided if a student checks out early or spends less time in the accommodation than initially paid for, including any trips taken during the stay.

6.2 Accommodation Preferences and Availability

Vamos Academy will endeavor to match a student's accommodation preferences as closely as possible based on the information provided in the Registration Form. However, the final assignment depends on factors such as season, host availability, and other circumstances beyond the school's control.

6.3 Relocation Requests

Should a student be dissatisfied with their assigned accommodation for reasons related to health, safety, or discomfort, they may request relocation within the first 3 days, providing a valid reason. If the concern was not disclosed to Vamos Academy during registration or booking, Vamos Academy will assist with relocation, but the student will be responsible for any additional charges incurred.

6.4 Relocation or Termination Rights

Vamos Academy reserves the right to relocate or terminate a student's accommodation arrangement without a refund if the student violates the Code of Conduct, the host's house rules, disrupts the host's living environment, or generates a significant number of reasonable complaints from the host. Alcohol abuse, illegal drug use, or unauthorized overnight guests are prohibited and will result in immediate termination of accommodation without a refund.

7. Travel Documents and Insurance

7.1 Travel Documents

Students are responsible for obtaining and maintaining all necessary valid travel documents, such as passports and visas, for the duration of their stay at both Vamos Academy locations. It is essential for students to research and adhere to the entry and visa requirements for Argentina, Spain, and any other relevant countries based on their citizenship and travel plans.

7.2 Travel Insurance

Students are strongly encouraged to purchase comprehensive travel insurance that covers trip cancellations, medical emergencies, theft or loss of personal belongings, and any other travel-related incidents. Vamos Academy is not responsible for any losses or damages resulting from a student's failure to obtain proper travel insurance.

7.3 Medical Insurance

It is the student's responsibility to secure appropriate medical insurance for their stay at Vamos Academy locations. This insurance should cover medical emergencies, hospitalization, and repatriation expenses. Vamos Academy is not liable for any medical costs incurred by students during their stay.

7.4 Insurance and Document Compliance

Any consequences arising from non-compliance or lack of proper travel and medical insurance, as well as valid travel documents, are the sole responsibility of the student. Vamos Academy strongly recommends that students verify and maintain their insurance policies and travel documents for the entire duration of their stay.

7.5 COVID-19 Travel Considerations

Due to the ongoing COVID-19 pandemic, students should stay informed about any travel restrictions, testing, or quarantine requirements imposed by the relevant authorities for their travel to and from Vamos Academy locations. Vamos Academy is not responsible for any disruptions, delays, or additional costs arising from changes in travel regulations related to COVID-19.

8. Prices

8.1 Official Prices

The official prices for all Vamos Academy offerings, including courses, accommodations, and other services, are listed on the Vamos Academy website. These prices are inclusive of taxes, unless otherwise stated.

8.2 Indicative Prices

Prices listed on third-party websites, printed flyers, brochures, advertisements, or other materials are indicative only and are subject to change. Students are advised to refer to the official Vamos Academy website for up-to-date pricing information.

8.3 Price Changes

Vamos Academy reserves the right to modify the prices of its offerings at any time without prior notice. Price adjustments may occur due to factors such as changes in exchange rates, taxes, or other market conditions. Students who have made a partial payment for a booking will be required to pay the revised price upon completion of the full payment.

8.4 Payment Plan

Vamos Academy offers payment plans for some of its courses and services. These payment plans are subject to additional fees and terms, which are outlined on the Vamos Academy website. It is the student's responsibility to adhere to the payment plan schedule and ensure that all payments are made on time.

8.5 Price Match Guarantee

Vamos Academy offers a price match guarantee for its courses and services. If a student finds a lower price for a comparable offering from a competitor, Vamos Academy will match the lower price. The price match guarantee is subject to terms and conditions, which are outlined on the Vamos Academy website.

8.6 Taxes

All prices quoted by Vamos Academy include any applicable taxes unless otherwise stated. If there are any changes to the tax laws or regulations, Vamos Academy reserves the right to adjust the prices accordingly.

9.1 Group Class Discounts

Discounts for group classes apply to the full 20-hour week at the regular price. Partial week discounts are not available for any reason, including holidays or late registration.

9.2 Discount Combinations

Discounts offered directly by Vamos Academy cannot be combined with any other discounts offered by third parties unless explicitly stated otherwise. The long-term discount is per person and applies only when multiple consecutive weeks are booked and paid for at the same time. Any additional weeks booked and paid for will be considered a new transaction and booking, and are not eligible for long-term discounts.

9.3 Eligibility for Discounts

Discount eligibility may vary based on the student's status or affiliation. Students must provide proof of eligibility for any discount offered by Vamos Academy at the time of booking or registration. Failure to provide proof of eligibility may result in the discount being revoked or the student being charged the full price.

9.4 Promotion Terms and Conditions

Any promotion or discount offered by Vamos Academy is subject to the terms and conditions outlined on the Vamos Academy website or in promotional materials. Vamos Academy reserves the right to modify or cancel any promotion or discount at any time without prior notice.

9.5 Refunds

Discounts applied at the time of booking or registration are non-refundable. In the event of a refund, the amount refunded will be the amount paid after the discount was applied.

10.1 Booking Confirmation

Vamos Academy operates on a first-come, first-served basis due to the limited capacity of each class and accommodation. Thus, a spot is not guaranteed and booking is not finalized until full payment has been processed, and a booking confirmation has been issued. Full payment must be made before the first day of class or the check-in day of accommodation. Vamos Academy reserves the right to refuse a student from starting class or moving into accommodation until full payment has been received.

10.2 Late Payments

If payment for accommodation is made less than 7 business days prior to the check-in date, Vamos Academy will do its best to accommodate the student's request but cannot guarantee that the student will be able to move into the accommodation on the desired date.

10.3 Payment Methods

Vamos Academy accepts payment via various methods, including credit card, bank transfer, and PayPal. Payment instructions and details are provided at the time of booking or registration. Payment processing fees may apply, and Vamos Academy is not responsible for any additional charges incurred by the student's bank or payment provider.

10.4 Cancellation and Refunds

Cancellations must be made in writing and are subject to the cancellation policy outlined on the Vamos Academy website or in promotional materials. Refunds are issued according to the refund policy and may be subject to fees or penalties, depending on the circumstances. Non-refundable fees or deposits may apply in some cases, such as accommodation bookings. Vamos Academy reserves the right to modify the cancellation and refund policies at any time without prior notice.

10.5 Non-Transferable Bookings

All paid Spanish course programs, accommodations, and other services booked through Vamos Academy are non-transferable. Bookings cannot be transferred or exchanged to another person or entity, regardless of the reason. Any attempt to transfer or exchange a booking may result in the booking being cancelled without a refund.

10.6 Payment Plans

Vamos Academy offers payment plans for some of its courses and services. These payment plans are subject to additional fees and terms, which are outlined on the Vamos Academy website. It is the student's responsibility to adhere to the payment plan schedule and ensure that all payments are made on time. Failure to make payments on time may result in late fees or cancellation of the booking.

11. Special Requests

Vamos Academy strives to accommodate special requests to the best of our ability. To ensure that we are able to meet these requests, we must be informed of them at the time of registration. Special requests may include dietary requirements, medical conditions, accessibility needs, or any other special accommodations that the student may require to fully participate in the course or program.

While we will do our best to accommodate special requests, we cannot guarantee that all requests will be met. Vamos Academy will inform the student if any special request cannot be accommodated and will work with the student to find a suitable alternative, if possible.

Any special request that is not disclosed at the time of registration may not be able to be accommodated during the student's stay. It is the student's responsibility to inform Vamos Academy of any changes to their special requests or accommodations as soon as possible. Failure to do so may result in Vamos Academy being unable to meet the student's needs.

12. Airport Transfer

12.1

If a student has booked the Airport Transfer service with Vamos Spanish, the student is responsible for providing Vamos Spanish with the correct arrival flight information (including arrival airport, airline name, flight number, arrival date and time) at least 5 business days before the arrival day. If the student fails to provide such information correctly and promptly, Vamos Spanish reserves the right to charge the student for any extra fee incurred due to last minute booking or changes to the transfer.

12.2

The airport transfer fee includes a reservation made in the student’s name and a driver who will bring the student directly to their destination.

13. Changes by the Student

13.1 Changes to Booked Program

If a student wishes to make changes to a booked and paid program (including classes, accommodation, airport transfer, and/or any other services provided by Vamos Academy) before the program start date, the request must be made to Vamos Academy in writing. Vamos Academy reserves the right to charge an administration fee of up to US$50 per person per change to cover the additional administration involved.

13.2 Change of Spanish Course Program

If a student wants to change their Spanish course program from one type to another, a change fee of US$50 will be applied. If this request is made less than 5 business days before the change is expected to occur, Vamos Academy will do its best to make the requested changes, but it will also depend on the school's schedule and availability.

13.3 Rescheduling Private Classes

If a student wants to reschedule their private class, the request must be made at least 24 business hours before the class start time. The rescheduled time will depend on the school's schedule and availability. If this requirement is not met, the class will not be rescheduled, and no refund will be given.

13.4 Changes During Program

If a student wants to make changes to their program after it has started, such as adding or removing services, they must inform Vamos Academy as soon as possible. Vamos Academy will do its best to accommodate the request, but changes are subject to availability and may be subject to additional fees.

13.5 Extensions

If a student wishes to extend their program or services, they must inform Vamos Academy at least 7 business days before the original end date. Extensions are subject to availability and may be subject to additional fees.

13.6 Early Departure

If a student wishes to depart earlier than the original end date of their program, they must inform Vamos Academy in writing as soon as possible. Refunds for early departure are subject to the cancellation policy outlined on the Vamos Academy website or in promotional materials. Non-refundable fees or deposits may apply in some cases, such as accommodation bookings.

13.7 No-Shows

If a student fails to show up for any program or service without prior notice, Vamos Academy reserves the right to cancel any remaining services or bookings without a refund.

14. Cancellation and Refund Policy

14.1

Cancellation of a booked and paid program which includes classes, accommodation, airport transfer, or any other item booked through Vamos Academy must be made in writing to Vamos Academy. The date of cancellation will be the date Vamos Academy receives the request in writing.

Based on the date of cancellation, our Refund Policy will be:

• 15 or more days before the start date of the entire booked program – a full refund will be issued minus an Administration Fee of US$50 and any transaction fees incurred, including but not limited to merchant processing fees, payment transfer charges, and credit card charges, etc. • Within 14 days before the start date of the entire booked program - a refund of the paid program will be issued minus a cancellation fee equivalent to one (1) week of group classes, an Administration Fee of US$50 and any transaction fees incurred, including but not limited to merchant processing fees, payment transfer charges, and credit card charges, etc. • On or after the start date of the booked program - there will be no refund. Please also refer to point 10.3.

If the program has already started and the student wants to cancel, Vamos Academy will review the situation on a case-by-case basis and may issue a partial refund at its sole discretion.

14.2

For any situation not outlined in 14.1, the Refund policy will be applied at the sole discretion of Vamos Academy.

14.3

Students have the option to convert the refunded amount into credit towards other products provided by Vamos Academy.

14.4

All cancellations are final. Vamos Academy is not responsible for any losses incurred due to cancelled flights, visas, or other travel arrangements. It is the student’s responsibility to ensure that travel arrangements are made with enough time to avoid financial loss.

14.5

If a student disputes a transaction with their credit card issuer, Vamos Academy reserves the right to take legal action and no refund will be granted until the matter is resolved. Additionally, any fees incurred by Vamos Academy in the dispute resolution process will be charged to the student.

15. Changes by Vamos Spanish

Vamos Spanish reserves the right to modify or cancel its program and services arrangements if unforeseen circumstances arise. If Vamos Spanish cancels or significantly changes the elements of a booked program due to force majeure, on or before the start date of such program, Vamos Spanish will inform the student as soon as possible and will put forth its utmost effort to arrange alternatives that are of equal value. If force majeure occurs while the program is in progress, Vamos Spanish will try to make reasonable alternative arrangements.

16. Liability of Vamos Academy

16.1 Vamos Academy is responsible for making sure that all programs and services are supplied as described and that they all reach reasonable standards.

16.2 Vamos Academy will not be liable for the failure or improper performance of these products and services where such failure or improper performance is attributable to:

a) The fault of the student

b) The unforeseeable or unavoidable actions of an unconnected third party

c) Unusual and unforeseeable circumstances beyond the control of a service provider of Vamos Academy, including force majeure.

16.3 Vamos Academy is not responsible for any personal injury, illness, theft, property damage or any other loss or damage sustained by the student during their program or stay, regardless of the cause.

16.4 Vamos Academy will not be held responsible for any loss, damage, or injury to persons or property resulting directly or indirectly from any act or omission of any third-party service provider or supplier, including but not limited to accommodation providers, transportation providers, and excursion providers.

16.5 In any case, Vamos Academy's liability shall not exceed the amount paid by the student for the program or service in question.

16.6 Vamos Academy reserves the right to change, cancel or postpone any program, service, or activity without notice, and shall not be responsible for any loss or damage suffered by the student as a result.

16.7 Vamos Academy is not responsible for any errors or omissions contained in any brochure, website, or other promotional material.

16.8 Vamos Academy reserves the right to refuse any student at any time, and to dismiss any student from a program or service for any reason deemed appropriate by Vamos Academy, without refund.

16.9 All disputes arising from or related to the program or service shall be governed by the laws of the country in which the program or service is provided and shall be subject to the exclusive jurisdiction of the courts of that country.

17.1

All students of Vamos Academy are expected to behave in a respectful manner towards others, including but not limited to fellow students, teachers, staff, accommodation hosts, flatmates, and activity personnel. Additionally, students are expected to behave appropriately towards the property of others, including but not limited to the school building, shared facilities, and living environment.

17.2

Students are also expected to comply with all applicable laws and regulations, and to adapt to the customs of the country in which they are studying.

17.3

The Code of Conduct serves as a guideline for all Vamos Academy students to follow. It will be provided to the students when their booking is finalized.

17.4

Vamos Academy reserves the right to remove a student from their program and/or accommodation if they violate the Code of Conduct. No refund will be given, and the student will be responsible for any and all damages that may have been incurred.

17.5

Any disruptive behavior, including but not limited to harassment, violence, theft, or vandalism, will not be tolerated. Students are expected to respect the rights and dignity of others, regardless of their background, beliefs, or personal characteristics.

17.6

Smoking, drinking alcohol, or using illegal drugs is strictly prohibited on Vamos Academy premises and in accommodation provided by Vamos Academy.

17.7

Students are responsible for keeping their accommodation clean and tidy, and for respecting the rules and regulations of their accommodation hosts. Any damages caused by the student will be charged to the student.

17.8

Students are expected to attend all classes and activities as scheduled, and to arrive on time. If a student is absent from a class or activity without prior notice, the student will be responsible for catching up on any missed material.

17.9

In the event that a student experiences any problems or concerns, they should inform Vamos Academy staff immediately so that appropriate action can be taken.

17.10

Vamos Academy reserves the right to modify the Code of Conduct at any time, without prior notice to the students.

18. Privacy Policy

18.1 Collection of Personal Information Vamos Academy collects personal information from students during the registration process for administration and booking purposes only. This information includes name, email address, phone number, nationality, and other necessary details to provide the requested services.

18.2 Use of Personal Information Vamos Academy does not rent, sell, or share personal information about students with non-affiliated companies, except to provide the requested services. Personal information may also be used to send occasional news and updates related to Vamos Academy services, special events, or promotions via email. Students may unsubscribe from such communication by replying to the email or contacting Vamos Academy directly.

18.3 Protection of Personal Information Vamos Academy takes all necessary measures to protect personal information from unauthorized access, modification, disclosure, or destruction. This includes the use of secure servers, encryption, and physical safeguards.

18.4 Disclosure of Personal Information Vamos Academy may disclose personal information if required by law, court order, or other government or law enforcement authority. This may also include disclosure in response to a subpoena or similar legal process.

18.5 Third-Party Service Providers Vamos Academy may use third-party service providers to process payments, provide accommodation, transportation, or other services. These service providers may have access to personal information, but they are required to keep such information confidential and use it only for the purposes for which they are engaged.

18.6 Access, Correction, and Deletion of Personal Information Students have the right to access, correct, and delete their personal information held by Vamos Academy. They may also request to restrict or object to the processing of their personal information. Such requests can be made by contacting Vamos Academy directly.

18.7 Retention of Personal Information Vamos Academy retains personal information only for as long as necessary to provide the requested services or as required by law. After this period, personal information is securely destroyed or anonymized.

18.8 Changes to the Privacy Policy Vamos Academy may update this Privacy Policy from time to time. Students will be notified of any significant changes and will be given the opportunity to review and accept the revised policy before continuing to use Vamos Academy services.

18.9 Contact Information For any questions or concerns regarding this Privacy Policy or the use of personal information, students can contact Vamos Academy at [email protected].